BJLive Privacy Policy for Pakistani Players

BJLive ("we", "us", "the Platform", "bjlive") is committed to protecting the personal information of every player who uses the bjlive website, mobile application and related services at bjlive.online. This Privacy Policy describes how bjlive collects, processes, stores and protects personal data provided by players based in Pakistan and other eligible regions.

By registering an account on bjlive, depositing funds or using any feature of the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. This Privacy Policy forms part of bjlive's overall legal framework alongside the Terms and Conditions and the Responsible Gaming Policy.

BJLive is the data controller in respect of personal data collected through the platform. We are responsible for deciding how and why your personal information is used, and we are committed to handling it lawfully, fairly and transparently at all times. If you have any questions about this policy at any point, bjlive's support team is available 24/7 via live chat and can clarify any section in plain terms for Pakistani players who need further explanation.

BJLive collects personal data in two broad categories: information you provide directly when using the platform, and information collected automatically through your use of bjlive's services.

2.1 Information You Provide

• Registration data: Full name, Pakistani mobile number, date of birth, email address (where provided), preferred username and password.
• Identity verification (KYC) data: CNIC (Computerised National Identity Card) number, copies of government-issued photo ID, selfie or biometric verification images where required, and proof of address documentation.
• Payment information: Easypaisa account number, JazzCash wallet number, NayaPay or SadaPay account details, bank account information for IBFT transfers, or masked Visa/Mastercard details. Full card numbers are never stored on bjlive's servers — they are processed through certified payment gateways only.
• Communication records: Contents of live chat conversations with bjlive support, emails sent to support@bjlive.online, and feedback submitted through the platform.
• Responsible gaming data: Deposit limits, self-exclusion requests, cooling-off periods and any other responsible gaming preferences you configure in your bjlive account.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution and connection type.
• Usage data: Pages visited on bjlive, games played, bet amounts and frequencies, session durations, login timestamps and navigation patterns within the platform.
• Transaction data: Deposit amounts, withdrawal requests, bet records, game results and bonus activity — all denominated in PKR.
• Cookie and tracking data: Session cookies, persistent cookies and similar tracking technologies as described in Section 8 of this policy.

BJLive collects personal data through the following primary channels:

• Direct submission: When you complete the bjlive registration form, submit KYC documents, make a deposit or contact support, you provide data directly to the platform.
• Automated collection: Technical data such as IP address, device identifiers and session behaviour is collected automatically by bjlive's servers each time you access the platform.
• Payment processors: When you initiate a deposit or withdrawal through Easypaisa, JazzCash or other accepted payment methods, the payment processor shares confirmation data — including transaction reference numbers and masked account identifiers — with bjlive to facilitate accurate account crediting and reconciliation.
• Cookies and similar technologies: Cookies placed on your device during your bjlive session collect behavioural and preference data as described in Section 8.
• Third-party verification services: For KYC compliance, bjlive may use third-party identity verification services to confirm the authenticity of documents you submit. These services receive only the specific data required for verification and are contractually bound to use it for no other purpose.

BJLive uses your personal data for the following purposes:

BJLive will not use your personal data for any purpose not listed above without first obtaining your explicit consent or unless required by applicable law. Marketing communications can be opted out of at any time through your bjlive account settings or by contacting support directly.

BJLive processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, verifying your identity, handling deposits and withdrawals, and maintaining your account are all necessary to fulfil bjlive's contractual obligations to you as a player.
• Legal obligation: Certain data processing — particularly KYC identity verification, transaction record keeping and anti-money laundering checks — is required by law. BJLive must process this data regardless of individual preference.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and general platform improvement are conducted on the basis of bjlive's legitimate business interests. These interests do not override your privacy rights — they are balanced against them.
• Consent: Marketing communications are sent on the basis of your explicit consent at registration or through subsequent opt-in actions. You may withdraw this consent at any time without affecting any other aspect of your bjlive account.

BJLive does not sell personal data to third parties under any circumstances. Data is shared only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks and Visa/Mastercard processing partners receive the minimum transaction data required to process your PKR deposits and withdrawals. All payment processors engaged by bjlive are contractually bound by data protection obligations.
• Identity verification providers: Third-party KYC services receive copies of your identification documents for the purpose of verifying your identity. They may not use this data for any other purpose.
• Game software providers: Certain game providers whose live casino or RNG games appear on bjlive may receive anonymised or pseudonymised session data for game performance and fairness auditing purposes. No personally identifiable data is shared with game providers.
• Regulatory and law enforcement authorities: Where required by law, bjlive will share account information with regulatory bodies or law enforcement agencies in response to lawful requests. Players will not be notified where such notification would undermine a legal investigation.
• Professional advisors: Accountants, legal advisors and auditors engaged by bjlive may access account and transaction data in the course of their professional duties and are bound by confidentiality obligations.

All financial transactions on bjlive are conducted in Pakistani Rupees (PKR). The following specific practices apply to payment data collected during deposit and withdrawal processing:

• Full Easypaisa and JazzCash wallet numbers are masked in bjlive's internal systems after the transaction has been verified — only the last four digits are retained for reference purposes.
• Full credit or debit card numbers are never stored on bjlive's servers. Card payment processing occurs entirely through PCI-DSS compliant payment gateway partners who tokenise card data before it reaches bjlive's systems.
• Bank account numbers submitted for IBFT withdrawals are encrypted at rest and in transit using current industry-standard encryption protocols.
• Transaction histories — amounts deposited, withdrawn and wagered in PKR — are retained for a minimum of five years to comply with anti-money laundering record-keeping requirements.
• Payment data will only ever be used to facilitate your deposits, withdrawals and account verification. It is never used for marketing profiling or shared with any party not directly involved in payment processing.

BJLive uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how Pakistani players use the site. The following cookie categories are in use on bjlive:

Essential Cookies

These cookies are required for bjlive to function. They maintain your login session, remember your language preference and ensure that bets are placed against the correct account. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

Analytics cookies collect anonymised data about which pages and games are visited most frequently, how long players spend in different areas of the platform, and where technical errors occur. BJLive uses this data solely to improve the bjlive experience for Pakistani players. Analytics data is aggregated and not linked to individual accounts.

Preference Cookies

Preference cookies remember settings you have configured on bjlive — such as your default deposit method, betting interface layout and notification preferences — so you do not need to reconfigure them on each visit.

Marketing Cookies

Where you have consented to marketing communications, cookies may be used to track whether you have opened or interacted with promotions sent by bjlive. You can opt out of marketing cookies at any time through your bjlive account settings.

Most browsers allow you to refuse or delete cookies through the browser's settings menu. Disabling essential cookies will prevent you from logging into and using bjlive. Disabling analytics and marketing cookies will not affect your ability to play or make transactions on the platform.

BJLive retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active bjlive account plus a minimum of five years following permanent account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• KYC documents: Identity verification documents are retained for the duration of your account plus five years post-closure, or longer where required by specific regulatory obligations applicable to bjlive's operations.
• Customer support records: Live chat and email communications with bjlive support are retained for three years from the date of the last interaction, or longer if relating to an unresolved dispute.
• Marketing data: Data used for marketing communications is retained only while your marketing consent remains active. Upon withdrawal of consent or account closure, marketing data is deleted or anonymised within 30 days.
• Cookie data: Session cookies are deleted when your browser session ends. Persistent cookies expire at the period stated at the time they are set, typically no longer than 12 months.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

BJLive implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and bjlive's servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data stored on bjlive's servers — including payment account identifiers and KYC documents — is encrypted at rest using current encryption standards.
• Password security: Passwords are hashed using a one-way cryptographic function before storage. No bjlive employee can access your password in plain text under any circumstances. If you lose your password, it must be reset — it cannot be retrieved.
• Access controls: Access to personal data within bjlive's internal systems is restricted to staff with a direct operational need. Access is logged and audited regularly.
• PCI-DSS compliant payment processing: All card payment processing is handled by gateway partners certified under the Payment Card Industry Data Security Standard, ensuring the highest level of card data protection.
• Regular security testing: BJLive conducts regular vulnerability assessments and security audits to identify and address potential weaknesses before they can be exploited.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, bjlive will notify affected players promptly and take all necessary remedial action.

As a bjlive player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact bjlive support via live chat or email support@bjlive.online:

BJLive is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the bjlive account registration and KYC process, and accounts identified as belonging to minors are immediately suspended and all associated data is handled in accordance with the account termination procedure described in the Terms and Conditions.

If you believe that bjlive has inadvertently collected data from a person under 18, please contact support@bjlive.online immediately with the relevant account information. BJLive will investigate and, where confirmed, permanently delete all data associated with the underage account within a reasonable timeframe.

BJLive may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the bjlive platform itself. Material changes — those that meaningfully affect how your personal data is used — will be communicated to registered players via the mobile number or email address associated with their account at least 7 days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised effective date at the top. We recommend that all bjlive players review this page periodically. Continued use of bjlive after an updated Privacy Policy takes effect constitutes your acceptance of the changes.

If you have concerns about any change to this policy, you are encouraged to contact bjlive support before the change takes effect. If you do not accept the updated policy, you may close your account in accordance with the procedure described in bjlive's Terms and Conditions.

For any privacy-related query, data subject rights request or concern about how bjlive handles your personal information, please contact our dedicated privacy support channel:

• Email: support@bjlive.online — include "Privacy Request" in the subject line. Responses are provided within 48 hours during standard operating conditions.
• Live Chat: Available 24/7 in your bjlive account. For privacy requests, the live chat team will escalate to the data management team with full details of your request.

When submitting a data rights request, please include your registered mobile number and a brief description of the data or processing activity your request relates to. Identity verification may be required before we can fulfil access, erasure or portability requests — this is to ensure that we never release personal data to someone other than the account holder.

BJLive takes all privacy requests seriously and will handle them with confidentiality and appropriate urgency. Your trust in bjlive's data handling is something we work hard to deserve every day.